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How to Spa

About Your Spa at Loretto Visit

Scheduling

To secure your desired time at our luxury spa in New Mexico, make your reservation early. We require a minimum of 4 hours' notice for all appointments.

Cancellation Policy

To avoid cancellation charges, we require four hours' notice for hotel guests and 24 hours' notice for non-hotel guests. Cancellations or changes made outside of our policy and "no shows" will be charged the full price of the service. 

Punctuality

If you arrive late for your service, your day spa treatment may be modified. All treatments end on time so that the next guest will not be inconvenienced.

Upon Arriving

Please arrive five to ten minutes prior to your appointment time. Guests who schedule multiple treatments will be provided with a robe and slippers. If you are a hotel guest, we recommend that you use the robe provided in your guestroom and leave your personal belongings behind. Men having facials should shave no less than two hours prior to their service. During treatments, you will be appropriately draped for privacy.

During Your Visit

To get the most out of your day spa treatment, communicate with your therapist. Your comfort and enjoyment are most important to us, so let us know if you have concerns about depth of pressure during your massage, the temperature of your spa room, music volume or other issues.

Quiet, Please

To maintain a peaceful atmosphere, we ask that you turn off your cell phone and keep conversations to a whisper.

Gratuities

For your convenience, a 20% service charge will be added to the price of all services, subject to your discretion. Ask your spa coordinator if you have any questions.

Age Requirements

Guests must be at least 16 years of age to have a private treatment. Spa services for those 15 and younger are provided at our discretion, and a parent or guardian must be present. Our couples' room is ideal for children's massages.

If You Are Pregnant

Your medical professional's consent is requested before we begin your treatment. If this is unobtainable, we request that you sign a waiver of liability prior to your service. Let us know when you make your appointment which trimester you will be in at your appointment time.

 




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